What payment options do you have?
We accept a number of secure and convenient payment methods:
- Debit/Credit Cards
How do you deal with Sales & Use Taxes?
1. What is Sales & Use Tax?
Sales & Use Tax (“Sales Tax”) will be charged by applicable states of the US to customers who purchase from us. We are required by law to collect Sales Tax in those states. You will see the Sales Tax applied to your order once you confirm your shipping details and proceed to checkout.
2. How is Sales & Use Tax calculated?
Sales Tax is calculated on the total merchandise value net of any discount. Total taxes may also include taxes charged on the delivery and shipping fees (if taxable in your state). Sales Tax charged on your order will be displayed at the checkout stage.
3. Will Sales & Use Tax be refundable?
In case of returns and/or refunds, the appropriate sales tax will also be refunded to your original method of payment.
What is your service in return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we'll provide you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org
How long does delivery take?
Within 1-2 days(Monday to Friday) after you place an order, we will arrange the packing and delivery of the products for you. You will receive a notification in your email after the product is shipped, including the tracking number. Usually, the shipment will be completed within 8~12 days (Monday to Sunday)(except for force majeure factors such as bad weather and epidemic). During the shipment, you can track the progress of the logistics through Track Order.
Do I have to pay the tax?
What countries do you ship to?
Currently, only the following areas are supported.
Austria, Australia, Brazil, Bulgaria, Belgium, Canada, Colombia, Chile, Czech Republic, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Israel, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, Norway, New Zealand, Philippines, Poland, Portugal, Romania, South Korea, Singapore, South Africa, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, United States, and Vietnam.
How will my delivery be shipped?
At present, the express delivery we cooperate with is USPS, UPS, FedEx, Yunexpress, 4PX...Our authorized logistics partner will take care to ship out products. They will choose the carrier that they think works best for our customers.
I ordered more than one item. Will they all be delivered at the same time?
What should I do if my address is wrong?
What if the product I choose is the wrong color or wrong size?
Please contact customer support at email@example.com before the shipping. If the product has been shipped, Please send the package back to our warehouse after receiving them and contact our customer service firstname.lastname@example.org for follow-up operations. We will resend the product to you. Any additional costs incurred will be borne by the guest.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
What do I need to do when I receive a different product than what I ordered?
Please contact customer support at email@example.com.